Using advanced chatbots like ChatGPT doesn’t always sit well with those who aren’t familiar with them. The idea of using AI in business can incite fear of the unknown, especially when it comes to job security. And this fear isn’t anything new. When self-checkouts were first introduced, people felt they were meant to steal human jobs, and many people feel the same way about AI.
What’s important to understand is that AI is meant to complement human knowledge—not replace it. Just as the introduction of the self-checkout aisle allowed retail employees to spend more time on other parts of their job like stocking shelves and assisting customers, chatbots allow you to simplify certain tasks so that you have more time to focus on what’s most important.
Ultimately, it’s just another tool in your team’s ever-growing tech toolbox.